Frequently Asked Questions
Everything you need to know about our latest drops and logistics.
How do your product drops work?
We release products in limited-edition 'drops.' Once an item is sold out, it is generally never restocked. Follow our app or newsletter for real-time release notifications.
What is your shipping policy?
Orders are processed within 3-5 business days. International shipping is available to most countries, though customs fees and import duties are the responsibility of the customer.
Can I return or exchange my order?
Due to the exclusive and limited nature of our releases, all sales are final. We do not accept returns or exchanges unless the item arrives damaged or defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), Apple Pay, and Google Pay. All transactions are securely encrypted.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your products authentic?
Yes, all items purchased directly through our official website or app are guaranteed authentic MSCHF products.