Returns & Exchanges

MSCHF adheres to a strict return policy where all sales are generally final, though we facilitate returns for items that are defective or incorrect. If your order qualifies, you must initiate a request within 14 days of the delivery date.

Return Process

• 1.
  Contact Support

  Send an email to our support team with your order number and clear photographic evidence of the defect or error.

• 2.
  Verification

  Our team will review your claim to determine if the item meets our criteria for a return or replacement.

• 3.
  Return Shipping

  If approved, we will provide a prepaid shipping label to return the item in its original, unopened packaging.

• 4.
  Refund or Replacement

  Once the return is received and inspected, we will issue a full refund to your original payment method or ship a replacement.